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Return & Refund Policy
Last Updated: July 9, 2026
Thank you for shopping with Joy by Memories By Event. We strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
Returns
We accept returns only for eligible products under the following conditions:
The return request must be raised within 7 days of receiving the order.
The product must be unused, unworn, undamaged, and in its original packaging with all tags, accessories, and invoices.
Proof of purchase (Order ID or invoice) is required.
Non-Returnable Items
The following products cannot be returned or refunded:
Personalized or customized products.
Products made specifically to customer requirements.
Digital products or downloadable items.
Gift cards or promotional vouchers.
Products damaged due to misuse or improper handling after delivery.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To process your request, please provide:
Your Order ID.
Clear photos or videos of the product and packaging.
A brief description of the issue.
After verification, we will arrange a replacement or issue a refund, depending on product availability and the nature of the issue.
Cancellation Policy
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
Customized or personalized orders cannot be cancelled once production has started.
Refunds
Once we receive and inspect the returned product:
Approved refunds will be processed to the original payment method within 5–7 business days.
Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.
Shipping charges, gift wrapping charges, and Cash on Delivery (COD) charges, if applicable, are non-refundable unless the return is due to our error.
Replacement Policy
Eligible products may be replaced if:
The item received is damaged during transit.
The wrong product was delivered.
The product has a verified manufacturing defect.
Replacement requests are subject to stock availability.
Return Shipping
If the return is due to our mistake (wrong, defective, or damaged product), we will arrange the return pickup or reimburse reasonable return shipping charges.
For returns due to change of mind (where applicable), the customer is responsible for return shipping costs.
How to Request a Return
To initiate a return or replacement, please contact our customer support with:
Order ID
Registered email address or phone number
Reason for return
Photos or videos (if applicable)
Our support team will guide you through the return process.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us through the contact details provided on our website.
We are committed to resolving all genuine concerns promptly and ensuring customer satisfaction.
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